Privacy Policy

Heart of Reef Shuttles Whitsunday's Pty Ltd operates the website, which provides the service.

This page is used to inform website visitors regarding our policies with the collection, use, and disclosure of Personal Information if anyone decided to use our Service.

If you choose to use our Service, then you agree to the collection and use of information in relation with this policy. The Personal Information that we collect are used for providing and improving the Service. We will not use or share your information with anyone except as described in this Privacy Policy.

The terms used in this Privacy Policy have the same meanings as in our Terms and Conditions, which is accessible at, unless otherwise defined in this Privacy Policy.

Information Collection & Use

For a better experience while using our Service, we may require you to provide us with certain personally identifiable information, including but not limited to your name, phone number, and postal address, email address, flight and accommodation information.

The information that we collect will be used to contact or identify you, provide transport for you (shuttles to and from the airport to your accommodation), to manage our accounts - billing (no card holder information is stored on any of our systems).

Who do we disclose/share your information with?

Disclosure of your information would only be carried out for the purpose set out in this privacy policy.

We may disclose your information to other related hire companies we may engage to provide services, and accommodation providers.

We may disclose your information to Government, regulatory and law enforcement authorities, where we are permitted by law.  To prevent or investigate any fraud or crime (or a suspected fraud or crime).

Security/how we keep your information

We value your trust in providing us your Personal Information, thus we are striving to use commercially acceptable means of protecting it. But remember that no method of transmission over the internet, or method of electronic storage is 100% secure and reliable, and we cannot guarantee its absolute security.

Your information is held/stored in paper based and electronic files. We will take all reasonable steps to ensure that your personal information is not misused, lost or subject to unauthorised access or use.

Access to and correction of information we hold about you

We will, on request, provide you with access to the information we hold about you.  To access your information please contact

If you have any complaints or queries about this privacy policy or how your information is stored please contact and we will respond as soon as possible.

Links to Other Sites

Our Service may contain links to other sites. If you click on a third-party link, you will be directed to that site. Note that these external sites are not operated by us. Therefore, we strongly advise you to review the Privacy Policy of these websites. We have no control over, and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.

Changes to This Privacy Policy

We may update our Privacy Policy from time to time. Thus, we advise you to review this page periodically for any changes. We will notify you of any changes by posting the new Privacy Policy on this page. These changes are effective immediately, after they are posted on this page.

Contact Us

If you have any questions or Complaints about our Privacy Policy or Terms and Conditions, do not hesitate to contact us.

Heart of Reef Shuttles Whitsunday’s Pty Ltd

P.O. Box 1009, Airlie Beach QLD 4802
Phone: 07 4948 2385

ABN - 52 548 252 765,
ACN - 623 307 684

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