Terms & Conditions


Bookings can be made through our online booking system 24 hours per day. E-tickets are delivered by email after the booking is made and the persons will be notified once the booking is complete (no card holder information is stored on any of our systems).

Book Tickets

Bookings can also be made by calling the office on 07 4948 2385 and speaking with our friendly staff, or emailing info@heartofreefshuttles.com.au.

Luggage Policy

Baggage is limited to two suitcases per person (standard luggage 1 bag per person not or two smaller items equivalent to a larger suitcase per person). 

Although we take very good care in handling and transporting luggage; we accept no responsibility for lost or damaged luggage; Personal and valuable items should be carried with you as hand luggage (computers and electronic equipment).

Cancellation & Refund Policy

No refund is available for cancellations less than 24 hours’ notice or failure to board.

If you cancel with more than 24 hours’ notice a full refund will be issued.


Contact Us

If you have any questions or Complaints about our Privacy Policy or Terms and Conditions, do not hesitate to contact us.

Heart of Reef Shuttles Whitsunday’s Pty Ltd

P.O. Box 1009, Airlie Beach QLD 4802
Phone: 07 4948 2385

ABN - 52 548 252 765,
ACN - 623 307 684