Terms & Conditions


Bookings can be made through our online booking system 24 hours per day. E-tickets are delivered by email after the booking is made and the persons will be notified once the booking is complete (no card holder information is stored on any of our systems).

Book Tickets

Bookings can also be made by calling the office on 07 4948 2385 and speaking with our friendly staff, or emailing info@heartofreefshuttles.com.au.

Luggage Policy

Baggage is limited to two suitcases per person (standard luggage 1 bag per person not or two smaller items equivalent to a larger suitcase per person). 

Although we take very good care in handling and transporting luggage; we accept no responsibility for lost or damaged luggage; Personal and valuable items should be carried with you as hand luggage (computers and electronic equipment).

Cancellation & Refund Policy

No refund is available for cancellations less than 24 hours’ notice or failure to board.

If you cancel with more than 24 hours’ notice a full refund will be issued.


*Shuttle busses are allocated for each flight. If the flight is EARLY or LATE, the bus will be waiting. Shuttle bus times have been based around the flight times and are an estimate only.


Please make your way to the Heart of Reef Airport desk (opposite the luggage collection area) Your name will be on a TV screen; check in with the driver and they will give you instructions to the bus once you have collected your luggage.

Times the shuttle leaves are an estimate only (this will depend on what time the flight arrives) Please make yourself known to the driver ASAP. The Shuttle will leave once everyone is on board.


Once your departure is booked you will receive an e-ticket with your shuttle pick up time (please check that all details are correct). The bus will wait ONLY 5 minutes past pick up time and leave.

We will not be held responsible if you are late and miss your shuttle.

Flight Delays

Shuttles times are subject to change.

If a flight is more than 1 hour delayed we MAY also delay the shuttle to coincide with the scheduled flight time; in this case we would be in contact with you to inform you of the new pick up time for your departing flight.

Contact Us

If you have any questions or Complaints about our Privacy Policy or Terms and Conditions, do not hesitate to contact us.

Heart of Reef Shuttles Whitsunday’s Pty Ltd

P.O. Box 1009, Airlie Beach QLD 4802
Phone: 07 4948 2385

ABN - 52 548 252 765,
ACN - 623 307 684

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